Your Data, Your Rights
This Privacy Policy explains what personal data masagana collects from players in the Philippines, how that data is used, who it may be shared with, and what rights you have over your own information. We are committed to keeping your data safe and handling it responsibly at every step. By registering and using the platform, you agree to the practices described on this page. If you have any questions about how your data is managed, you can reach us at [email protected] at any time.
Last updated: 2025. Applies to all registered players on masagana.
When you register and use masagana, we collect certain personal information that is necessary to operate your account and provide our services to you. This includes your full name, date of birth, email address, mobile number, and the payment details you register for deposits and withdrawals. We also collect technical data such as your device type, operating system, IP address, and browser information each time you access the platform. Activity data — including your betting history, game sessions, login times, and transaction records — is recorded as part of normal platform operation. In some cases, we may ask for a government-issued ID or other identity documents to verify your account in line with Philippine regulatory requirements. All information collected is limited to what is genuinely needed to run your account safely and in compliance with applicable laws.
The personal data we collect is used exclusively to deliver, maintain, and improve the masagana platform for players in the Philippines. Your registration details allow us to create and manage your account, verify your identity, and ensure that only you can access your funds and activity. Payment information is used solely to process deposits and withdrawals to and from your registered payment method — we do not store full card numbers or sensitive payment credentials beyond what is required for transaction processing. Activity and technical data help us detect unusual behaviour, prevent fraud, and keep the platform secure for all users. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies. We do not use your data for unsolicited marketing without your explicit consent, and you can opt out of any optional communications at any time by contacting [email protected].
masagana does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share data only in the limited circumstances described here, and only to the extent necessary for each purpose. Payment processors and banking partners receive the minimum information required to complete your transactions securely. Game and sports data providers may receive anonymised session identifiers to deliver game content, but they do not receive your personal registration details. In cases where we are legally required to do so — such as a lawful request from Philippine regulatory authorities, law enforcement, or a court order — we will disclose the relevant information as required by law. If masagana is ever involved in a merger, acquisition, or business transfer, your data may be transferred as part of that process, and you will be notified in advance. All third parties who handle your data on our behalf are required to maintain appropriate security standards and use your information only for the specific purpose for which it was shared.
Protecting your personal information is a core responsibility we take seriously at every level of the platform. All data transmitted between your device and masagana is encrypted using industry-standard protocols, ensuring that your information cannot be intercepted in transit. Sensitive account and payment data is stored in secured environments with access restricted to authorised personnel only. We conduct regular security reviews and apply updates promptly to address any identified vulnerabilities. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by applicable data protection regulations. While no online platform can guarantee absolute security, we apply best-practice measures to minimise risk and protect your data at all times. If you suspect any unauthorised access to your account, please contact [email protected] immediately so we can take prompt action.
As a player based in the Philippines, you have specific rights over the personal data that masagana holds about you, in line with applicable Philippine data protection legislation. You have the right to request a copy of the personal information we hold on your account at any time. You may also request that inaccurate or outdated information be corrected, and we will action such requests promptly. If you wish to close your account and have your personal data deleted, you can submit a deletion request to [email protected] — note that we may be required to retain certain records for a minimum period to comply with legal and regulatory obligations. You have the right to object to or restrict certain types of data processing, including any optional marketing communications. All data rights requests will be acknowledged within a reasonable timeframe and handled in accordance with applicable law. To exercise any of these rights, simply contact our support team at [email protected] with your account details and the nature of your request.
masagana retains your personal data for as long as your account is active and for a defined period after account closure, as required by Philippine regulatory and legal obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulatory requirements. Technical and device data used for security purposes is retained for a shorter period and reviewed regularly. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request early deletion of your data, we will assess the request against our legal retention obligations and inform you of what can and cannot be deleted at that time. We do not retain data beyond what is necessary for the purposes described in this policy.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. We encourage all players to review this page periodically so they remain informed about how their data is being handled. Continued use of the masagana platform after any changes have been published constitutes your acceptance of the updated policy. If you disagree with any changes, you should stop using the platform and contact [email protected] to discuss your options. Minor clarifications or formatting updates that do not affect the substance of the policy may be made without specific notice.
Questions or Concerns?
If anything in this Privacy Policy is unclear, or if you want to exercise your data rights, the easiest way to get in touch is at [email protected]. For general platform questions, the FAQ page covers the most common topics in plain Philippine English. Ready to get started? Head to the Register page to create your free account today.